Consumer complaints

We manage claims of clients and consumers against your business so you can focus on what is important. Under the direction of the Client’s legal department, Gaona Abogados assumes the integral management of the claims that come from consumers.


What includes?

 Analysis and respond to the requirements of consumers and users made through 1) claims sheets; 2) consumers and users associations.


Preparation of an internal protocol, tailored for the company, addressing all information and documentation, in order to maintain a quick and effective communication between Gaona Abogados with the parent company and branches.


 Response to the information requirements of public and private organizations, that hold representation of consumers.


Preparation of notes, reports and legal opinions about the claims and complaitns received, according to their suitability.


 Legal respond to consumer complaints, made through formal means and with legal representation.


 Eventual assistance to arbitration and mediation processes, according to their suitability.


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